When your JAX® mice arrive, you’re taking the next step in advancing critical research. Ensuring their well-being starts the moment the shipping container arrives at your facility. We’ve designed our containers with safety, visibility, and airflow in mind—so you can confidently unpack in a sterile environment and give your mice the best possible start. And when you're done, we make it easy to return and recycle the containers, helping you maintain both lab efficiency and environmental responsibility. Let us help you focus on what matters most: your science.
Immediately upon delivery of the container, carefully inspect for any visible damage. Note the time of delivery and any damage on the delivery manifest given to you by the driver. Contact JAX Customer Service to report any damage.
Our shipping labels were designed with you in mind.
There are a few options to extend the useful life of the containers:
Alternatively, you can ship the containers directly to our partners at Close the Loop by following the instructions below.
Address:
Close the Loop Plastic Recycling
1150 State Street
Fostoria, Ohio 44830
IMPORTANT NOTE: Shipping containers should NOT be returned to The Jackson Laboratory.
Education institutions and 501(c)(3) organizations may request a pre-paid shipping label by filling out the form and following the instructions above. Pre-paid shipping labels are limited to 5 nested boxes and 5 lids in a single package.
Request Container Recycling Label
Container Material Information:
The hard plastic body and lid of the containers are made from #5 plastic. The filters are made from #5 woven plastic. The metal filter covers are stainless steel.
Customer service is available Monday through Friday from 8:00 AM - 8:00 PM ET.
[email protected]
1.800.422.6423 (USA, Canada & Puerto Rico)
1.207.288.5845 (International)